Housing Liaison Specialist
4 days ago
We are seeking a highly skilled Housing Liaison Specialist to join our team at Fawkes & Reece (North). This role will involve working closely with tenants to ensure their needs are met and resolving any issues that may arise.
Key Responsibilities:
- Pre-entry visits and company inductions
- Collecting tenancy agreement/approval forms
- Visiting tenants in their homes to advise them on works being carried out
- Acting as the main point of contact and resolving any problems/queries
- Establishing working relations with neighbourhood housing associations
- Visiting empty houses and advising potential tenants on completion dates
- Attending and chairing tenant forum meetings
- Monitoring customer complaints and resolving issues
- Monitoring customer satisfaction
The successful candidate will have a strong background in face-to-face customer service, ideally within Housing or Construction sectors, and hold a full driving licence and a current CSCS Card.
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