Housing Liaison Specialist

4 days ago


East Liverpool, Ohio, United Kingdom Fawkes & Reece (North) Full time

We are seeking a highly skilled Housing Liaison Specialist to join our team at Fawkes & Reece (North). This role will involve working closely with tenants to ensure their needs are met and resolving any issues that may arise.

Key Responsibilities:

  1. Pre-entry visits and company inductions
  2. Collecting tenancy agreement/approval forms
  3. Visiting tenants in their homes to advise them on works being carried out
  4. Acting as the main point of contact and resolving any problems/queries
  5. Establishing working relations with neighbourhood housing associations
  6. Visiting empty houses and advising potential tenants on completion dates
  7. Attending and chairing tenant forum meetings
  8. Monitoring customer complaints and resolving issues
  9. Monitoring customer satisfaction

The successful candidate will have a strong background in face-to-face customer service, ideally within Housing or Construction sectors, and hold a full driving licence and a current CSCS Card.



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