Tenant Liaison Officer

1 month ago


East Liverpool, Ohio, United Kingdom Fawkes & Reece (North) Full time

We are seeking a skilled Tenant Liaison Officer to join our team at Fawkes & Reece (North). As a key member of our social housing contractor, you will be responsible for providing exceptional customer service to our tenants.

Key Responsibilities:

  1. Conduct pre-entry visits and company inductions to ensure a smooth transition for new tenants.
  2. Collect tenancy agreement/approval forms and maintain accurate records.
  3. Visit tenants in their homes to advise them on upcoming work and provide support as needed.
  4. Act as the primary point of contact for tenants, addressing any concerns or issues they may have.
  5. Establish and maintain relationships with neighbourhood housing associations.
  6. Visit empty houses being refurbished to advise potential tenants on completion dates.
  7. Attend and chair tenant forum meetings to keep tenants informed about upcoming works.
  8. Monitor customer complaints and resolve any potential issues.
  9. Track customer satisfaction and provide feedback to improve services.

Requirements:

To succeed in this role, you must have a strong background in face-to-face customer service, ideally within the housing or construction sectors. A full driving license and current CSCS Card are also essential.



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