Tenant Liaison Officer
1 month ago
We are seeking a skilled Tenant Liaison Officer to join our team at Fawkes & Reece (North). As a key member of our social housing contractor, you will be responsible for providing exceptional customer service to our tenants.
Key Responsibilities:
- Conduct pre-entry visits and company inductions to ensure a smooth transition for new tenants.
- Collect tenancy agreement/approval forms and maintain accurate records.
- Visit tenants in their homes to advise them on upcoming work and provide support as needed.
- Act as the primary point of contact for tenants, addressing any concerns or issues they may have.
- Establish and maintain relationships with neighbourhood housing associations.
- Visit empty houses being refurbished to advise potential tenants on completion dates.
- Attend and chair tenant forum meetings to keep tenants informed about upcoming works.
- Monitor customer complaints and resolve any potential issues.
- Track customer satisfaction and provide feedback to improve services.
Requirements:
To succeed in this role, you must have a strong background in face-to-face customer service, ideally within the housing or construction sectors. A full driving license and current CSCS Card are also essential.
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