Hospitality Operations Manager
1 month ago
We are seeking a seasoned Hospitality Operations Manager to join our team at Sodexo Group. This role offers an exciting opportunity to work with a world-renowned events management company, contributing to the success of high-profile events such as Royal Ascot and the Tour de France.
About the RoleAs a Hospitality Operations Manager, you will be responsible for leading by example and working closely with new teams on an event-by-event basis. Your previous experience in hospitality is essential, and you will utilize your skills to ensure seamless operations within our hospitality lounges.
Your key responsibilities will include attending pre-match manager briefings, participating in required training, and liaising with the kitchen team to ensure timely service. You will also be responsible for ensuring that both bar and floor staff are attentive to guests' needs, welcoming guests, taking orders, and serving beverages efficiently.
In addition to these duties, you will be expected to maintain quality and consistency across all units, follow standard operating procedures, and use proven interpersonal skills to provide exceptional customer service.
Key Skills and Qualifications- Proven leadership experience in a hospitality environment
- Excellent communication and problem-solving skills
- Able to work effectively in a fast-paced environment
- Experience in dealing with guest complaints and providing resolutions
- Extensive knowledge of food and beverage products and menu terminology
Sodexo Group is a global leader in catering, facilities management, employee benefits, and personal home services. We provide exceptional experiences to over 100 million consumers daily across 56 countries. Our commitment to excellence and customer satisfaction drives our success, and we are seeking like-minded individuals to join our team.
This role offers a competitive salary of £45,000 per annum, plus flexible working hours. If you are a motivated and experienced hospitality professional looking for a new challenge, please apply today.
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