Retail Operations Manager

4 days ago


East Liverpool, Ohio, United Kingdom Sodexo Group Full time

We are seeking a highly skilled Retail Operations Manager to lead our team of retail professionals at Everton Football Club.

This is an exciting opportunity for someone with experience in leading teams and driving sales growth. As a key member of our hospitality lounge operation, you will be responsible for ensuring smooth operations and delivering exceptional customer service.

Key responsibilities include:

  • Attending pre-match briefings and training sessions to ensure compliance with company practices and legislation.
  • Monitoring staff working practices to ensure efficiency and productivity, adhering to company guidelines.
  • Liaising with the kitchen team to serve food products in line with specified timings.
  • Ensuring adherence to Food Allergens information and service procedures.
  • Managing bar and floor staff to provide optimal client service experience.
  • Taking orders and serving beverages to guests.
  • Delivering world-class service to guests and resolving any issues promptly.
  • Assisting with staff training and development to enhance skills and knowledge.
  • Maintaining cleanliness and adhering to health and safety guidelines.
  • FOLLOWING standard operating procedures to maintain quality and consistency.
  • Briefing and allocating break time for staff members.
  • Driving profitability through asset and stock protection.

The ideal candidate will have previous experience in retail management, excellent leadership skills, and a passion for delivering exceptional customer service.

A competitive salary of £40,000 - £60,000 per annum is on offer for this exciting opportunity.



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