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IT Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Elior. As an IT Service Desk Analyst, you will be an integral part of our IT service desk team, supporting a range of IT issues reported by our internal customers.
Key Responsibilities:
- Manage Support and Service Requests: You will be responsible for managing all aspects of support and service requests for our internal customers, ensuring that issues are resolved efficiently and effectively.
- Provide Technical Support: You will provide technical support to our internal customers, using remote support tools and face-to-face interactions to resolve IT issues.
- Manage Incident Resolution: You will be responsible for managing the overall resolution of incidents and service requests, including achieving a high first-time fix percentage of received calls.
- Prioritize Tasks: You will prioritize tasks in a fast-paced environment, ensuring that all support requests are addressed in a timely and efficient manner.
- Document Processes: You will be responsible for keeping documentation up to date on new and existing processes, ensuring that all team members have access to the information they need to perform their roles effectively.
- Follow IT Processes: You will follow established IT processes, including purchasing new IT equipment, to ensure that all IT-related activities are carried out in a controlled and efficient manner.
About Elior:
Elior is a leading provider of catering and support services to businesses across the UK. We are committed to delivering high-quality services that meet the needs of our customers, and we are seeking a talented and experienced IT Support Specialist to join our team.
