Hotel Night Operations Manager
5 days ago
We are seeking an experienced and skilled Hotel Night Operations Manager to join our team at AccorHotel. As a key member of the Front Office team, you will be responsible for ensuring the smooth operation of the hotel during the evening shift.
About the Role:
- Oversee the safety and security of guests and staff
- Maintain high standards of customer service and satisfaction
- Manage guest complaints and concerns in a professional manner
- Monitor and maintain the hotel's premises and grounds
- Handle reservations, bookings, and inquiries during the night shift
- Keep accurate records of guest information and incidents
- Familiarize yourself with health and safety regulations and procedures
- Participate in crisis and fire response teams
- Collaborate with other departments to ensure seamless operations
Requirements:
- A minimum of [€45,000](#salary) per annum, depending on experience
- Strong leadership and communication skills
- Experience in a similar role or as an Assistant looking for further development
- Familiarity with Opera or similar front desk operating system and GDS
- Ability to work flexible shift patterns, including weekends and weekdays
- Able to adapt to new ideas and approaches
Additional Information:
This is a full-time position with no remote work options.
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