Hotel Night Operations Manager

5 days ago


London, Greater London, United Kingdom AccorHotel Full time
Job Description:

We are seeking an experienced and skilled Hotel Night Operations Manager to join our team at AccorHotel. As a key member of the Front Office team, you will be responsible for ensuring the smooth operation of the hotel during the evening shift.

About the Role:

  • Oversee the safety and security of guests and staff
  • Maintain high standards of customer service and satisfaction
  • Manage guest complaints and concerns in a professional manner
  • Monitor and maintain the hotel's premises and grounds
  • Handle reservations, bookings, and inquiries during the night shift
  • Keep accurate records of guest information and incidents
  • Familiarize yourself with health and safety regulations and procedures
  • Participate in crisis and fire response teams
  • Collaborate with other departments to ensure seamless operations

Requirements:

  • A minimum of [€45,000](#salary) per annum, depending on experience
  • Strong leadership and communication skills
  • Experience in a similar role or as an Assistant looking for further development
  • Familiarity with Opera or similar front desk operating system and GDS
  • Ability to work flexible shift patterns, including weekends and weekdays
  • Able to adapt to new ideas and approaches

Additional Information:

This is a full-time position with no remote work options.



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