Night Hotel Operations Supervisor
3 weeks ago
We are looking for an experienced and reliable individual to join our Front Office team as a Night Manager at Vintry & Mercer, a luxurious hotel located in the heart of London's Vintry Ward.
About the Role
The successful candidate will be responsible for overseeing all hotel operations during night shifts, maintaining high standards of service, and managing the night team effectively. This includes handling guest complaints in a professional manner, coordinating with different departments, supervising night audit, and ensuring compliance with fire and safety procedures.
Responsibilities
- Manage and motivate the night team to provide exceptional customer service.
- Coordinate with other departments to ensure seamless hotel operations during night shifts.
- Supervise night audit to ensure accuracy and completeness.
- Ensure compliance with fire and safety procedures.
Requirements
To be successful in this role, you should have previous experience as a Front Office Supervisor or in a similar position, gained in a 4/5* environment. You should also possess working knowledge of Opera and Microsoft Office.
About Us
Vintry & Mercer is a boutique hotel set in the heart of London's historic Vintry Ward. Our hotel features 92 bespoke rooms and suites, two restaurants, and a speakeasy bar serving barrel-aged cocktails. We offer a unique blend of traditional charm and modern luxury, making us an ideal choice for business and leisure travelers alike.
Salary Information
The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a comprehensive training program, opportunities for career development, and a collaborative and supportive work environment.
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