Operations Team Lead
4 days ago
We are seeking a highly skilled Operations Team Lead to join our AccorHotel team. This is a full-time position, working night shifts.
About the Role:In this role, you will be responsible for ensuring the smooth operation of our hotel during night shifts. You will assist the Night Manager with various tasks and duties, including conducting audits, performing maintenance checks, and enforcing policies and procedures.
You will also be responsible for promoting a positive work environment, encouraging teamwork, and ensuring that all staff on duty are well-groomed and equipped to provide exceptional customer service.
Responsibilities:- Assist the Night Manager with the night audit process
- Conduct routine maintenance checks on the network and system audit controls
- Perform duties whilst on shift with the Night Manager
- Ensure staff on duty are well-groomed and promote morale through encouragement of team work and a positive attitude
- Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
- Handle disruptive guests and ensure their discreet removal from the property if needed
- Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
- Enforce policies and procedures in order to achieve superior levels of service
- Attend and conduct monthly operation meetings to review monitor and upgrade the performance of the department through dissemination of information explaining new directions, policies and procedures (SOPs) and training initiatives
- Ensure that all specified diaries and reports are maintained in an accurate and up-to-date manner
- Handle all complaints promptly and efficiently ensuring follow-up to determine the source of the complaint and resolution of the problem
- Be available at all times for guest queries
- Ensure the hotel is operating efficiently and according to hotel policy
- Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff
- Ensure all public areas, outlets and the Front Office areas are clean at all times
- Conduct performance appraisals on Night Audit staff
- Monitor occupancy to obtain maximum yield
- Maintain guest history and use for all bookings as appropriate
- Convey all complaints and apparent problems to the appropriate department head
- Carry out a complete handover to the next Assistant Manager
- Issue floats and keys in accordance with SOPs
- Ensure all basic Liquor Licensing Laws are adhered to
- Check all areas for general maintenance requirements
- Apply full knowledge of fire procedures and take control in the case of fire
To be successful in this role, you will need:
- Previous experience in a Supervisory or Night Supervisor role within a Hotel environment
- An energetic and proactive approach to providing 5-star service
- A meticulous and methodical approach to processing all tasks
- An effective communicator
- Proficiency with Microsoft Office programs particularly Excel
- Experience with a Hotel Property Management System (PMS) preferably Opera
- Ability to remain calm and professional under pressure in a busy fast-paced environment
We offer a competitive salary of $65,000 per annum, plus benefits and opportunities for career advancement.
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