Customer Success Executive

4 weeks ago

London, Greater London, United Kingdom Law Business Research Full time
Customer Success Executive Role Overview

At Law Business Research, we are seeking a highly motivated and experienced Customer Success Executive to join our Practice Intelligence GTM division. This role will be responsible for developing and maintaining strong relationships with our Lexology PRO clients, ensuring their satisfaction and engagement with our products.

Key Responsibilities:
  • Develop and execute customer success plans to drive adoption and retention of our Lexology PRO platform.
  • Collaborate with cross-functional teams, including Sales, Account Management, and Product, to ensure seamless customer experience.
  • Provide product training and support to clients, ensuring they maximize the value of our platform.
  • Manage customer relationships, identifying and addressing any issues or concerns in a timely and professional manner.
  • Work closely with our Account Managers and Business Development Teams to improve renewal rates and drive revenue growth.

Requirements:
  • Proven experience in customer success, account management, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and address customer needs.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Knowledge of the legal industry and our Lexology PRO platform is an asset.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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