Customer Success Executive

4 weeks ago

London, Greater London, United Kingdom HiBob Full time

About HiBob

We're a fast-growing HR start-up in London, transforming the way mid-size businesses manage people. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

We're looking for a strong Customer Success Executive to join our team. As a key member of our Customer Success Management team, you'll be responsible for growing a world-class team focused on customer retention and satisfaction through Customer Value and relationship building.

About the Role

We're seeking a people person who is data-driven and strategic. You'll be a team player that will closely collaborate with the Account Management leadership to partner on retention and support expansion. You'll also work closely with the global CS service and ops leaders to achieve company business objectives.

About the Team

Join us to lead a team of passionate, bright, and eager professionals. We work together to become HR subject matter experts, keep up with an ever-evolving product in a market that is at disruption. We work together to win together. We celebrate every go live and strive to keep our customers happy and fans of Bob, as well as empowered by it.

Responsibilities

  • Proven experience in Customer Success, Account Management, or a similar role within a SaaS company.
  • At least 5 years of experience in a leadership role, managing a team of Customer Success professionals.
  • Strong understanding of SaaS business models, customer lifecycle management, and subscription-based revenue streams.
  • Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organisation.
  • Data-driven mindset with a focus on driving and measuring impact through KPIs.
  • Ability to think strategically and flawlessly execute in a fast-paced, evolving environment.
  • Experience working with SMB to enterprise customers and complex account management at scale.
  • A passion for customer success and a deep commitment to delivering exceptional customer experiences.

What We Offer

Join our village and become a Bobber. We offer a competitive salary and stock options, as well as a range of benefits, including company share options, cash allowance for health insurance, annual vision allowance, and more.

Belonging at HiBob

We're committed to being proactive at all levels to ensure our workforce reflects the communities in which we live, work, and hire. We're an equal opportunities employer and welcome applications from all qualified candidates.

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