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Customer Success Executive

4 weeks ago

London, Greater London, United Kingdom Clarion Events Full time

About the Role:

We are seeking a highly skilled Customer Success Executive to join our team at Clarion Events. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and execute customer success strategies to drive revenue growth and retention.
  • Build and maintain strong relationships with clients to understand their needs and goals.
  • Provide data-driven insights and recommendations to clients to improve their business outcomes.
  • Collaborate with cross-functional teams to ensure seamless delivery of client projects.
  • Identify and pursue new business opportunities to drive growth and expansion.

Requirements:

  • Proven experience in customer success or account management.
  • Exceptional communication and interpersonal skills.
  • Ability to analyze data and provide insights to drive business decisions.
  • Strong relationship-building skills and ability to work with clients to understand their needs.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Clarion Events:

Clarion Events is a leading event organizer producing and delivering innovative and market-leading events since 1947. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Benefits:

  • 25 days' holiday plus bank holidays.
  • End of year wellbeing shutdown.
  • Celebration day off.
  • Summer Hours in August.
  • Helping Our World (HOW) Days.
  • Pension Scheme.
  • Private Medical Insurance.
  • Health Cash Plan.
  • Wellbeing Library (MYNDUP).
  • Mentoring Programme.
  • Subsidised Café.
  • Season Ticket Loan.
  • Cycle to Work Schemes.
  • Free on-site gym and shower facilities.
  • Free eyesight tests.
  • Free flu vaccination.