Customer Success Manager

1 month ago

City of London, Greater London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Sphere Digital Recruitment | Best Small Company 2022. As a key member of our Martech and SaaS Sales team, you will be responsible for driving success for our most important customers and helping them unlock the full potential of our innovative solutions.

Key Responsibilities
  • Maximise the business impact of our solutions, guiding customers through the AI capabilities and benefits.
  • Manage a portfolio of customers, collaborating closely with our leadership team to execute strategic initiatives that lead to measurable success.
  • Own customer interactions, ensuring value is consistently delivered at every stage of the journey.
  • Drive onboarding processes for new clients, conducting informative sessions that set them up for success.
  • Advocate on behalf of your clients internally, ensuring their feedback influences Product, Engineering, and Sales teams.
  • Proactively identify opportunities for growth, manage client renewals, and forecast with accuracy.
Requirements
  • 3 years + of experience in Customer Success.
  • A proven track record working with major retailers and eCommerce businesses.
  • Strong relationship-building skills with senior-level stakeholders.
  • Detail-oriented, with a strong focus on leveraging data to drive client results.
  • You're passionate about new technology and thrive in an environment focused on innovation.
  • A proactive problem-solver, with the ability to anticipate risks and reduce churn.
What We Offer
  • Competitive salary
  • Health insurance
  • Unlimited holidays (with a minimum of 28 days)
  • Hybrid working arrangement with two days per week in the London office
  • Opportunities for professional growth and career advancement
  • Flexible hybrid working
  • An inclusive, team-oriented environment
  • Regular team meet-ups for innovation, collaboration, and social activities

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