First Contact Resolution Technician
4 weeks ago
**Job Description:**
We are seeking a highly motivated and skilled 1st Line Support Engineer to join our team at Ekco's Milton Keynes HQ. As a First Contact Resolution Engineer, you will be responsible for providing technical support to our clients, resolving above 70% of the tickets coming into the business, and growing your skills and knowledge within the team.
The successful candidate will have experience in supporting device troubleshooting, active directory, exchange, office 365, and network troubleshooting. You will also be accountable for your own personal ticket queue and responsible for communicating with clients to keep them updated on the progression of their tickets.
**Salary Information:**
We offer a competitive salary range of £28,000 - £35,000 per annum, depending on experience.
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