First Line Technical Support Specialist
2 weeks ago
About Ekco
We are a dynamic organization looking for a skilled First Contact Resolution Engineer to join our team in Milton Keynes.
This role is ideal for individuals who enjoy working in a fast-paced environment and have experience in resolving technical issues.
As a First Contact Resolution Engineer, you will be the first point of contact for clients and will be responsible for troubleshooting and resolving technical issues.
The successful candidate will have excellent problem-solving skills, strong communication skills, and a willingness to learn and grow with the company.
Key Responsibilities:
- Provide exceptional customer service and resolve technical issues efficiently
- Troubleshoot and resolve device-related issues (Desktop/Laptop/Mobile)
- Support Active Directory / Exchange / Office 365
- Collaborate with internal teams to ensure seamless support
Essential Qualities:
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proactive and positive approach to problem solving and client interaction
Benefits:
- An estimated salary of £35,000 - £45,000 per annum
- 25 days annual leave + UK Bank Holidays
- Vitality Health Insurance (after probation)
- Pension scheme through People's Pension
- Referral Bonus scheme
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