Senior Technical Support Specialist
3 days ago
In Technology Group is seeking a Senior Technical Support Specialist to join our team in Milton Keynes. This is a full-time position that offers an estimated salary of £60,000 per annum. As a 3rd-line engineer, you will be responsible for providing advanced technical support for escalated issues from 1st and 2nd-line teams.
About the RoleThis is a challenging and rewarding role that requires a high level of technical expertise and problem-solving skills. You will troubleshoot and resolve complex hardware, software, and network issues, while proactively monitoring and optimizing performance, availability, and security of client systems.
Key Responsibilities- Provide 3rd-line support for escalated issues from 1st and 2nd-line teams
- Troubleshoot and resolve complex hardware, software, and network issues
- Proactively monitor and optimize performance, availability, and security of client systems
- Build and maintain strong relationships with clients, acting as a trusted advisor for their IT needs
The ideal candidate will have experience in a similar 3rd Line Support role, preferably within a legal/law environment. Strong expertise in Microsoft environments, including Windows Server, Active Directory/Group Policy, and Exchange, is also required. Proficiency in networking concepts (firewalls, switches, VLANs, VPNs, routing) is highly desirable.
What We OfferWe offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please apply now.
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