E-commerce Senior Executive

1 month ago


London, Greater London, United Kingdom Artisan People Full time

A leading luxury beauty company is seeking a Senior Ecommerce Manager to drive growth and profitability of its online Direct-to-Consumer (DTC) business, based in London.

Key Responsibilities
  • Website Management
    • Develop and execute a marketing calendar, launching new products and promotional activities.
    • Oversee site merchandising based on stock movements and product performance.
    • Identify trends to optimize performance and suggest revenue opportunities.
    • Utilize Google Analytics and Shopify for sales and customer experience optimization.
    • Highlight sales and conversion trends; execute content plans to enhance user experience.
    • Manage website roadmap to improve conversion rate optimization (CRO).
  • Digital Marketing
    • Manage email marketing calendar and overall performance strategy.
    • Assist with management of PPC and paid media agencies.
    • Maintain affiliate databases and provide promotional suggestions to grow the channel.
    • Stay updated on Ecommerce trends and competitive landscape.
  • Customer Experience
    • Optimize mobile and desktop websites to meet sales and conversion targets.
    • Project manage digital development agency for website enhancements.
    • Communicate regularly with Customer Services and cross-functional teams for optimal customer experience.
    • Analyze DTC business performance for revenue growth opportunities.
    • Contribute to overall business strategy and report on web/marketing performance.
    • Support Ecommerce operations and commercial teams as needed.
    Requirements

The ideal candidate will possess strong numerical and literacy skills, effective written communication, and advanced IT proficiency, particularly in Microsoft Office. They should have proven experience in ecommerce, with a solid understanding of the fulfillment process, especially within the Beauty industry. The candidate must demonstrate excellent communication and problem-solving skills, a commercial mindset, and a detail-oriented, proactive approach to multitasking and enhancing our customer experience while embodying our values.



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