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Business Operations Manager

1 month ago

Gateshead, Gateshead, United Kingdom Tom Ford Full time

About Tom Ford


We are a luxury fragrance brand seeking a dynamic Business Manager to lead our team of Fragrance Specialists.


The ideal candidate will have proven retail management experience, preferably within beauty or fast-paced retail environments.



Job Description

As a Business Manager, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management.


You will elevate your team in creating a memorable in-store experience, ensuring all staff are aligned with the counter and Brand vision.


The role requires coaching and inspiring your team, ensuring development and allowing them to exceed their KPIs, as well as your own.



Compensation and Benefits

We offer:



  • Competitive industry salary: $80,000 - $100,000 per annum
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & Development offering


Qualifications and Skills

The successful candidate will have:



  • Proven retail management/assistant retail management experience
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office


About You

We want all of our team members to have a good work-life balance, so we encourage you to discuss your availability further with the hiring manager before/during the interview.