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Customer Support Operations Manager

1 month ago

Gateshead, Gateshead, United Kingdom TIP Trailer Services Netherlands Full time
Customer Support Operations Manager Job Description:
TIP Trailer Services Netherlands is seeking a highly skilled Customer Support Operations Manager to join our team. As a key member of our operations team, you will be responsible for coordinating customer support services, managing customer relationships, and ensuring seamless day-to-day operations.

Key Responsibilities:
• Manage customer relationships and resolve any issues promptly
• Coordinate customer support services to meet customer needs
• Develop and maintain business relationships with key stakeholders
• Monitor and report on key performance indicators (KPIs)
• Collaborate with internal teams to drive process improvements
• Provide world-class customer service and experience

Requirements:
• Strong customer care and communication skills
• Proven ability to build and maintain business relationships
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Strong computer skills with proficiency in Microsoft Office software

Estimated Salary: £26,000 per annum plus bonus, reflecting the value of your expertise and commitment.