Customer Service Technical Support Specialist

11 hours ago


Gateshead, Gateshead, United Kingdom NRG Resourcing Ltd Full time

**Job Title:** Customer Service Technical Support Specialist

Company Overview

NRG Resourcing Ltd is a leading provider of innovative staffing solutions. We empower our clients to succeed in an ever-evolving business landscape by connecting them with top talent.

We are committed to delivering exceptional service and fostering long-term relationships built on trust, respect, and open communication.

Salary and Benefits

The salary for this position is estimated at £25,000 - £35,000 per annum, depending on experience.

In addition to a competitive salary, we offer a range of benefits, including access to training and development opportunities, health insurance, and a generous holiday allowance.

Key Responsibilities
  • Provide technical assistance and support to customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Log and prioritize support tickets in the IT Service Management system.
  • Escalate complex issues to 2nd and 3rd Line Support when necessary.
  • Assist with basic IT system setup and configuration tasks.
Requirements
  • Prior experience in an IT support or customer service role (preferred).
  • Strong understanding of Windows, macOS, and/or Linux operating systems.
  • Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
  • Familiarity with IT hardware (PCs, laptops, printers).
  • IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.


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