Customer Service Technical Support Specialist
11 hours ago
**Job Title:** Customer Service Technical Support Specialist
Company OverviewNRG Resourcing Ltd is a leading provider of innovative staffing solutions. We empower our clients to succeed in an ever-evolving business landscape by connecting them with top talent.
We are committed to delivering exceptional service and fostering long-term relationships built on trust, respect, and open communication.
Salary and BenefitsThe salary for this position is estimated at £25,000 - £35,000 per annum, depending on experience.
In addition to a competitive salary, we offer a range of benefits, including access to training and development opportunities, health insurance, and a generous holiday allowance.
Key Responsibilities- Provide technical assistance and support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Log and prioritize support tickets in the IT Service Management system.
- Escalate complex issues to 2nd and 3rd Line Support when necessary.
- Assist with basic IT system setup and configuration tasks.
- Prior experience in an IT support or customer service role (preferred).
- Strong understanding of Windows, macOS, and/or Linux operating systems.
- Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
- Familiarity with IT hardware (PCs, laptops, printers).
- IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
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