Telecoms Project Lead

2 days ago


Gateshead, Gateshead, United Kingdom TalkTalk Business Full time

**Job Overview**

We are seeking a highly motivated Telecoms Project Lead to join our team at TalkTalk Business. As a key member of our engineering team, you will be responsible for the technical verification and provisioning of our business voice products.

**About Us**

TalkTalk Business has been supporting UK businesses of all sizes for over 25 years. We provide exceptional connectivity, competitive pricing, and outstanding service. Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

**Key Responsibilities**

  • Lead the provisioning of projects, offering remote support and technical advice during project calls and escalations.
  • Manage data networking tasks, including Virtual server configurations, Networking infrastructure changes, IP Networking, Linux, SQL, PCAP, SQL & Voice Routing diagnostics.
  • Assist with technical inquiries, perform site surveys, and contribute to solution architecture and cost assessments.
  • Deliver engaging technical presentations to customers, validating and signing off on solutions while creating essential documentation like FDS, PID, and SOWs.
  • Utilise your expertise in the Mitel suite of MiVoice products and applications, as well as the deployment of Zoom Phone and Zoom Contact Center.
  • Manage data networking tasks, including switch installs, VLAN configurations, and server builds.
  • Act as the lead engineer, overseeing technical aspects throughout the project lifecycle, in collaboration with project management.
  • Provide technical support and incident resolution as needed.
  • Engage with vendors, suppliers, and customers to facilitate smooth project execution and resolve issues.
  • Participate in improving technical learning and share insights to shape new PBX and VoIP products.
  • Foster professional development by providing guidance and training to colleagues.

**Requirements**

  • The ideal candidate would have the willingness to learn, ability to adapt to various workloads, and is able to work under pressure.
  • Proven experience working with VoIP, Mitel, Zoom and/or Meraki.
  • Data networking qualifications and/or experience.
  • Understanding of Cloud Deployment.
  • Ability to multitask and work under pressure.
  • Highly motivated and a well-organised team player.

**What We Offer**

  • **Competitive Salary**: £60,000 - £80,000 per annum.
  • Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
  • Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
  • Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
  • Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.


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