Telecoms Project Lead
2 days ago
**Job Overview**
We are seeking a highly motivated Telecoms Project Lead to join our team at TalkTalk Business. As a key member of our engineering team, you will be responsible for the technical verification and provisioning of our business voice products.
**About Us**
TalkTalk Business has been supporting UK businesses of all sizes for over 25 years. We provide exceptional connectivity, competitive pricing, and outstanding service. Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
**Key Responsibilities**
- Lead the provisioning of projects, offering remote support and technical advice during project calls and escalations.
- Manage data networking tasks, including Virtual server configurations, Networking infrastructure changes, IP Networking, Linux, SQL, PCAP, SQL & Voice Routing diagnostics.
- Assist with technical inquiries, perform site surveys, and contribute to solution architecture and cost assessments.
- Deliver engaging technical presentations to customers, validating and signing off on solutions while creating essential documentation like FDS, PID, and SOWs.
- Utilise your expertise in the Mitel suite of MiVoice products and applications, as well as the deployment of Zoom Phone and Zoom Contact Center.
- Manage data networking tasks, including switch installs, VLAN configurations, and server builds.
- Act as the lead engineer, overseeing technical aspects throughout the project lifecycle, in collaboration with project management.
- Provide technical support and incident resolution as needed.
- Engage with vendors, suppliers, and customers to facilitate smooth project execution and resolve issues.
- Participate in improving technical learning and share insights to shape new PBX and VoIP products.
- Foster professional development by providing guidance and training to colleagues.
**Requirements**
- The ideal candidate would have the willingness to learn, ability to adapt to various workloads, and is able to work under pressure.
- Proven experience working with VoIP, Mitel, Zoom and/or Meraki.
- Data networking qualifications and/or experience.
- Understanding of Cloud Deployment.
- Ability to multitask and work under pressure.
- Highly motivated and a well-organised team player.
**What We Offer**
- **Competitive Salary**: £60,000 - £80,000 per annum.
- Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
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