Customer Service Collections Specialist

3 days ago


Cheadle Hulme, Stockport, United Kingdom Together Full time
Job Title: Customer Service Collections Specialist

We are seeking an experienced Customer Service Collections Specialist to join our team at Together. As a key member of our collections team, you will be responsible for providing high-quality support to our customers who are experiencing financial difficulties.

As a Customer Service Collections Specialist, you will:

  • Deal with inbound and outbound telephone calls from customers relating to early and/or late-stage arrears on regulated and unregulated accounts.
  • Listen, question, and understand the root cause of a customer's financial situation and work with the customer to find their needs.
  • Identify and attempt to resolve potential customer complaints.
  • Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help.

The ideal candidate will have excellent communication skills, be able to empathize with customers in difficult circumstances, and have a strong understanding of financial regulations.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including 26 days holiday, buy & sell holidays, discretionary annual bonus, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, free local gym access, and local bar/restaurant discounts.



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