Ambulance Liaison Coordinator
1 week ago
Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Junior Transport Coordinator. As a key member of our operations team, you will play a vital role in supporting the transfer of mental health patients and dispatching crews and ambulances.
Key Responsibilities:
- Act as liaison between ambulance crews, operational staff, and healthcare professionals
- Support the transfer of mental health patients
- Dispatch crews and ambulances as needed
- Provide exceptional customer service and handle sensitive information with discretion
Requirements:
- Good telephone manner
- IT literacy (MS Office, Google Docs etc)
- Customer service focused and able to effectively handle sensitive information
- Ability to stay calm under pressure
- Ability to take initiative
- Able to work independently and as a part of a small team
What We Offer:
- NOW Pension contributions
- Learning opportunities for career development
- Discounted high street benefits (Blue lights card)
- Work-based flexibility
- Access to our employee assistance programmes for wellbeing support
- Free uniform (if wanted)
- Informal working environment with friendly team
Shifts and On-Call Responsibilities:
- Monday and Wednesday early mornings to mid-afternoon
- Thursday and Friday afternoon to late evenings
- One night per week and one weekend per calendar month on-call responsibilities
Training and Development:
- Full comprehensive training provided to the post-holder to the standard of an ambulance care assistant
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