Ambulance Liaison Coordinator

1 week ago


Borehamwood, Hertfordshire, United Kingdom VKL Healthcare Ltd Full time

Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Junior Transport Coordinator. As a key member of our operations team, you will play a vital role in supporting the transfer of mental health patients and dispatching crews and ambulances.

Key Responsibilities:

  • Act as liaison between ambulance crews, operational staff, and healthcare professionals
  • Support the transfer of mental health patients
  • Dispatch crews and ambulances as needed
  • Provide exceptional customer service and handle sensitive information with discretion

Requirements:

  • Good telephone manner
  • IT literacy (MS Office, Google Docs etc)
  • Customer service focused and able to effectively handle sensitive information
  • Ability to stay calm under pressure
  • Ability to take initiative
  • Able to work independently and as a part of a small team

What We Offer:

  • NOW Pension contributions
  • Learning opportunities for career development
  • Discounted high street benefits (Blue lights card)
  • Work-based flexibility
  • Access to our employee assistance programmes for wellbeing support
  • Free uniform (if wanted)
  • Informal working environment with friendly team

Shifts and On-Call Responsibilities:

  • Monday and Wednesday early mornings to mid-afternoon
  • Thursday and Friday afternoon to late evenings
  • One night per week and one weekend per calendar month on-call responsibilities

Training and Development:

  • Full comprehensive training provided to the post-holder to the standard of an ambulance care assistant


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