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Ambulance Liaison Coordinator

2 months ago

Borehamwood, Hertfordshire, United Kingdom VKL Healthcare Ltd Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Junior Transport Coordinator. As a key member of our dispatch team, you will play a vital role in supporting the transfer of mental health patients and dispatching crews and ambulances.

Key Responsibilities
  • Act as liaison between ambulance crews, operational staff, and healthcare professionals
  • Support the transfer of mental health patients
  • Dispatch crews and ambulances
  • Provide exceptional customer service and handle sensitive information with discretion
  • Work independently and as part of a small team to achieve goals
Requirements
  • Good telephone manner and IT literacy
  • Ability to stay calm under pressure and take initiative
  • Customer service focused and able to effectively handle sensitive information
  • Ability to work independently and as part of a small team
What We Offer
  • NOW Pension contributions
  • Learning opportunities for career development
  • Discounted high street benefits (Blue lights card)
  • Work-based flexibility
  • Access to our employee assistance programmes for wellbeing support
  • Free uniform (if wanted)
  • Informal working environment with friendly team
Working Hours

We offer part-time (minimum 22 hours) or full-time hours, with flexible shifts to accommodate your needs. You will be required to cover specific shifts, including early mornings and late evenings, with additional on-call responsibilities.

Full comprehensive training will be provided to ensure you understand the role of front-line staff and are equipped to succeed in this position.