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Medical Secretary in Gastroenterology Specialist
1 month ago
The Medical Secretary in Gastroenterology Specialist will provide comprehensive administrative support to the Gastroenterology team, ensuring the smooth operation of the service. This role requires excellent secretarial, communication, and interpersonal skills, as well as knowledge of computerized systems.
Main Duties- Provide secretarial and administrative support to the Gastroenterology team, facilitating the efficient running of the service.
- Act as a point of contact for patients, carers, and health professionals, dealing with queries and providing information.
- Work with the clinical and managerial teams to maintain and support departmental procedures, ensuring operational targets and quality standards are achieved.
The successful candidate will be an active and enthusiastic member of the Gastroenterology Department at Dorset County Hospital, providing a first-contact service for patients within the service.
Detailed Job Description and Main ResponsibilitiesResponsibility for Patients
Communicate tactfully and politely with patients, their family/carers, other health professionals, or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns.
Responsibility for Policy and Service Development
Comment on standard operating procedures where they relate to secretarial or clerical issues, to facilitate a culture of continuous improvement.
Physical Skills
Use audio dictation to type clinic letters and other correspondence in a timely way, while being mindful of typing turnaround times, having a high standard of accuracy and presentation.
Planning & Organisational Skills
Deal with incoming mail, cash up clinics, make appointments, update the Patient Tracking List (PTL), accept telephone calls for the clinical team, chase Electronic Discharge Summaries (EDS) and results, add patients to waiting lists, forward referrals to other clinical teams/services, arrange for the safe transportation of medical notes between sites and between departments, and arrange meetings as required.
