Medical Secretary in Gastroenterology Department

3 weeks ago


Dorchester, Dorset, United Kingdom Dorset County Hospital NHS Foundation Trust Full time
Job Overview

The post-holder will work closely with all members of staff to ensure the delivery of a high-quality service. This will require the utilisation of good secretarial, administrative, communication, and interpersonal skills, knowledge of word-processing and other computerised systems.

Main Duties of the Job
  • To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient, and effective running of all elements of the service.
  • To act as a point of contact for patients/carers and other health professionals, dealing with queries, providing information, and escalating to the clinical team where appropriate.
  • To work with the clinical and managerial teams to maintain and support departmental/divisional practice and procedures to ensure that both operational targets and quality standards are achieved.
Responsibilities
  • Communicate tactfully and politely over the telephone or face-to-face with patients, their family/carers, other health professionals, or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns.
  • To pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals.
  • Comment on standard operating procedures where they relate to secretarial or clerical issues, to facilitate a culture of continuous improvement.
  • Follow all relevant Trust policies and adhere to department guidelines/standard operating procedures at all times.
Requirements
  • Educated to GCSE level or equivalent, including English at Grade C or above.
  • RSA stage III word processing or equivalent.
  • Experience of working with computer systems, to include Microsoft Office, in a working/academic environment.
Skills and Abilities
  • Evidence of secretarial skills, including excellent audio typing and minute-taking skills.
  • Evidence of effective communication skills, both written and oral.
  • Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines.
  • Evidence of ability to work with minimal supervision.
  • Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve problems.


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