1st Line Technical Liaison

17 hours ago


Newport, Newport, United Kingdom SysGroup Plc Full time
Job Description

The 1st Line Technical Liaison is a vital role within the SysGroup Service Desk team. Key responsibilities include managing customer interactions, resolving technical issues, and escalating complex problems to higher-level teams. This role also involves working closely with 3rd Party providers and vendors to resolve issues.

Requirements
  • Previous experience in a Managed Service Provider or Technical Support Team
  • Strong understanding of industry standard terms and Root Cause Analysis
  • Proficiency in Microsoft tools and hosted solutions
Compensation and Benefits

This role offers a competitive salary (estimated £39,000 - £45,000 depending on experience) plus an attractive benefits package, including additional holiday time on your birthday.



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