1st Line Service Desk Analyst

3 days ago


Newport, Newport, United Kingdom SysGroup Plc Full time
About the Role

SysGroup Plc, a renowned Managed IT Services provider, invites applications from skilled Technical Support Specialists to fill their Helpdesk Technician position. The chosen candidate will form part of the SysGroup Service Desk team, consisting of approximately 50 engineers.

The successful applicant will possess extensive knowledge of technical support principles, including incident management, break-fix fault resolution, and service requests. Familiarity with systems such as physical servers, network devices, virtualised environments, and workstations is required.

Duties
  • Provide technical assistance to customers via phone or portal.
  • Escalate unresolved tickets to 2nd/3rd line teams.
  • Maintain accurate records of customer interactions.
What We Offer

This position comes with a generous salary ranging from £30000 to £50000 DOE, along with attractive benefits such as flexible working hours and professional development opportunities. The ideal candidate will have relevant experience, strong problem-solving skills, and excellent communication abilities. Don't miss out on this chance to grow your career with SysGroup Plc.



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