IT Service Delivery Expert

3 days ago


Newport, Newport, United Kingdom One PoS Ltd Full time

We are looking for a skilled IT Service Delivery Expert to join our team, providing exceptional customer service. This is an exciting opportunity to develop your career and work in a dynamic environment.

You will be responsible for delivering high-quality technical support to our customers, resolving their issues efficiently and effectively. You will also contribute to our on-call rota, providing out-of-hours support when needed.

Key Responsibilities
  • Manage customer cases using our CRM software.
  • Develop strong relationships with customers, understanding their needs and concerns.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • At least 1 year+ experience in a 1st Line Technical Support role.
  • Excellent communication and problem-solving skills.
What We Offer
  • A competitive salary of up to £23,000 per annum.
  • The opportunity to work in a hybrid environment, from home and in the office.
  • An attractive benefits package, including pension and holiday entitlement.


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