SysGroup Service Desk Analyst

About the RoleSysGroup Plc, a renowned Managed IT Services provider, invites applications from skilled Technical Support Specialists to fill their Helpdesk Technician position. The chosen candidate will form part of the SysGroup Service Desk team, consisting of approximately 50 engineers.The successful applicant will possess extensive knowledge of technical...

Job DescriptionThe 1st Line Technical Liaison is a vital role within the SysGroup Service Desk team. Key responsibilities include managing customer interactions, resolving technical issues, and escalating complex problems to higher-level teams. This role also involves working closely with 3rd Party providers and vendors to resolve issues.RequirementsPrevious...

Job OverviewThe Technical Support Specialist will serve as the first point of contact for customers, handling incident management, break-fix fault resolution, and performing service and change requests. This role involves logging and triaging tickets via phone, email, or portal, with initial investigation to diagnose and fix issues. Escalation to 2nd/3rd...

About the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our IT team, responsible for providing technical support to our users. This role requires excellent communication skills, a proactive approach, and the ability to work independently.Main Duties:To improve the effectiveness and value of health care delivery for the Trusts by...

Job Summary:We are seeking an exceptional Front Desk Coordinator to join our team at Getting In Limited. As a key member of our front-line support team, you will play a vital role in providing outstanding customer service and administrative support.Key Responsibilities:Answering incoming calls and responding to patient queries with a smileManaging and...

We're looking for a talented Senior Service Desk Engineer to join our team at Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. As a key member of the IT Service Desk, you'll play a critical role in providing second-line support, resolving complex technical issues, and ensuring the department meets Service Level Agreement targets.Key...

About the RoleWe are seeking an experienced Service Delivery Manager to lead our Projects Team away from the Service Desk. This is a unique opportunity to work with a rapidly growing Microsoft Partner and be part of a dynamic team that truly values both employees and customers.As a Service Delivery Manager, you will be responsible for implementing Modern...

One PoS Ltd is looking for an IT Service Delivery Expert to join our team. As an IT Service Delivery Expert, you will be responsible for delivering exceptional IT support to our customers and ensuring that their technical issues are resolved efficiently and effectively.Job DescriptionYou will join a small support desk to deliver outstanding levels of support...

Unlock Your Potential as a Receptionist at Alphavet Veterinary Centre! We are offering a salary of £26,500 per annum, which reflects the importance of this role in delivering exceptional customer service.About Our PracticeOur veterinary centre has been serving the local community since 1996, and we take pride in our commitment to excellence. With...

We are seeking a skilled and friendly Front Office Agent to join our team at Celtic Manor Resort.About the RoleAs a Front Office Agent, you will be responsible for welcoming and checking in guests, as well as processing group arrivals using our hotel systems.You must have knowledge of Celtic Manor Resort and its services.What We OfferA competitive hourly...

Job Summary:The Clinic Monitor Specialist is responsible for monitoring patient flow, ensuring a safe and respectful environment, and providing exceptional customer service.Key Responsibilities:Maintain a high level of attention to detail.Monitor patient flow and ensure a smooth experience.Provide clear instructions to patients.Address any concerns or issues...

Imagine working at the heart of Silverstone circuit, where speed meets luxury. As a Customer Service Reservationist at Hilton Garden Inn Silverstone, you will be part of a close-knit team that prioritizes delivering exceptional guest experiences. With 197 bedrooms and suites offering breathtaking views, we provide the perfect setting for those who crave...

About the RoleWe are looking for a Head of Business Analysis Leadership to join our TRIA team. As a key member of the leadership team, you will be responsible for leading a large team of experienced business analysts working across various innovative solutions, including cloud computing, artificial intelligence, and machine learning. Your role is to drive...

Job DescriptionWe are seeking a Business Analysis Lead Manager to head our Business Analysis function. As a key member of the TRIA leadership team, you will be responsible for driving the professional maturity of the function, aligning it with organisational objectives. You will lead a team of experienced business analysts working across various innovative...

AerFin is a dynamic aviation company that requires an experienced Director of Technology Operations to lead our IT operations team.The successful candidate will have a strong understanding of IT operations management, including service desk, incident management, problem management, change management, and release management. Key responsibilities include...

We are a leading gas distribution business serving Wales and the south-west of England. Our mission is to provide safe, reliable, and affordable energy services while investing in a sustainable future.Role OverviewThis role sits within our IT department but requires close collaboration with all levels across the business. You will help us validate business...

Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust are seeking a highly skilled Senior Service Desk Engineer to join their team. This exciting opportunity will see you providing second-line support, dealing with complex technical issues, and ensuring the department meets Service Level Agreement targets.The successful candidate will be...

Job Description:We are seeking a skilled Litigation Specialist to join our Motor Injury team in Newport. This permanent role offers hybrid working and a great work-life balance. As a Litigation Specialist, you will be responsible for resolving claims through negotiation and litigation within client service standards. You will also meet individual performance...

Job DescriptionJoin our team as a Veterinary Receptionist and play a vital role in delivering high-quality patient care and exceptional customer service.ResponsibilitiesManage the front desk, handling client inquiries and providing accurate information.Process payments and reconcile cash handling.Work collaboratively with the veterinary team to ensure...

Job OverviewBeacon Lily provides comprehensive business management services to clients in the property industry. Our team offers financial, HR, and Property/Asset management support from our head offices in Kingsway Shopping Centre, Newport.We cater to a range of companies, including construction firms, corporate landlords, and more.