Customer Service Representative II

1 week ago

Neath, Neath Port Talbot, United Kingdom Freudenberg Full time

Working at Freudenberg: Delivering Exceptional Customer Experiences

Key Responsibilities:

  • Provide customer-centric services related to sales, promotions, installations, and communications, ensuring seamless interactions and resolving customer inquiries and complaints efficiently.
  • Develop and maintain strong relationships with customers, addressing their needs and concerns in a professional and courteous manner.
  • Design and implement organization-wide initiatives to educate and inform customers about products and services, enhancing their overall experience.
  • Conduct customer surveys and develop improvement plans to drive customer satisfaction and loyalty.

Requirements:

  • Strong understanding of manufacturing processes, materials, and procedures, with the ability to communicate effectively with customers and colleagues.
  • Proficiency in technical drawings, data sheets, and specification documents, with excellent analytical and problem-solving skills.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and peers at all levels.
  • Ability to work independently, making decisions and solving problems using available resources and tools.
  • Strong team player with excellent interpersonal and communication skills, able to integrate with the team and provide support as needed.
  • Self-motivated and able to work well under pressure, meeting set deadlines and delivering high-quality results.
  • Attention to detail, with the ability to work accurately with figures and calculations.
  • Excellent organizational and time-management skills, with proficiency in Microsoft Office packages and experience with SAP an asset.
  • Foreign language skills an asset, given the international customer base.

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