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Customer Service Representative

2 months ago

Neath, Neath Port Talbot, United Kingdom Freudenberg Full time

About Freudenberg

We are a leading global technology company that specializes in sealing and plastics technology. Our mission is to wow your world with innovative solutions that make a difference.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues related to sales, execution, installations, and communications.

  • Build and maintain strong relationships with internal and external customers through proactive communication and issue resolution.

  • Collaborate with other departments to execute orders and ensure seamless customer experience.

  • Monitor and track lead-time, order/production status, and provide regular updates to customers.

  • Assist in the development of improvement plans in response to customer feedback.

Requirements

  • Proven customer support experience in a manufacturing environment, preferably in the oil and gas industry.

  • Excellent IT skills and proficiency in Microsoft Suite.

  • Strong verbal and written communication skills, with excellent interpersonal skills.

  • Proven track record of meeting targets and deadlines, with the ability to work well under pressure.

  • Detail-oriented, with the ability to work with figures, calculations, and technical drawings.

  • Ability to read and understand technical drawings is desirable.

  • Experience using SAP is desirable.