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Customer Service Representative

2 months ago

Neath, Neath Port Talbot, United Kingdom Freudenberg Full time

About Freudenberg

We are a leading global technology company that specializes in sealing and plastics technology. Our mission is to wow our customers with innovative solutions and exceptional service.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities

  • Provide first-line support to customers via phone, email, and other communication channels, responding to their queries and resolving their issues in a timely and professional manner.

  • Build and maintain strong relationships with internal and external customers, ensuring that their needs are met and exceeded.

  • Collaborate with other departments within the organization to execute orders and resolve customer complaints in a fair, effective, and timely manner.

  • Monitor and track lead-time, order/production status, and keep customers updated on the status of their orders.

  • Provide status updates to customers as requested.

  • Assist in the development of improvement plans in response to customer feedback, ensuring that we continuously improve our services and meet customer expectations.

Requirements

  • Proven customer support experience within a manufacturing environment, preferably in the oil and gas industry.

  • Excellent IT skills and proficiency in Microsoft Suite.

  • Strong verbal and written communication skills, with excellent interpersonal skills.

  • Proven track record of meeting targets and deadlines, with the ability to work well under pressure.

  • Detail-oriented, with the ability to work with figures, calculations, and technical drawings.

  • Ability to read and understand technical drawings, preferably with experience using SAP.