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Customer Service Representative
2 months ago
Unlock Your Potential at Freudenberg
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Freudenberg. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries, addressing sales, execution, and installation-related queries.
- Build and maintain strong relationships with internal and external customers, fostering a culture of trust and collaboration.
- Collaborate with cross-functional teams to execute orders, ensuring seamless communication and timely delivery.
- Monitor and track lead times, order/production status, and provide regular updates to customers.
- Develop and implement improvement plans in response to customer feedback, driving continuous improvement and excellence.
Requirements:
- Proven customer support experience in a manufacturing environment, with a strong understanding of oil and gas industry practices.
- Excellent IT skills, with proficiency in Microsoft Suite and experience with SAP is a plus.
- Strong verbal and written communication skills, with excellent interpersonal and problem-solving abilities.
- Ability to work well under pressure, meeting targets and deadlines while maintaining attention to detail.
What We Offer:
At Freudenberg, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
