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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant at WHSmith. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring that they have a positive and memorable experience in our store.
Key Responsibilities:
- Deliver outstanding customer service to all customers, responding to their queries and resolving any issues in a professional and courteous manner.
- Manage queues and ensure that customers can access the services they need quickly and efficiently.
- Meet high standards of governance and attention to detail, maintaining a clean and organized store environment.
- Work collaboratively as part of a team, supporting colleagues to achieve sales targets and provide excellent customer service.
What We Offer:
As a Counter Assistant at WHSmith, you will benefit from a competitive salary, pension scheme, paid annual leave, and employee discounts. You will also have the opportunity to develop your skills and knowledge, working in a dynamic and supportive team environment.
About Us:
WHSmith is a leading retailer with a rich history of providing excellent customer service and quality products to our customers. We are committed to creating a positive and inclusive work environment, where our colleagues feel valued and supported.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- High standards of governance and attention to detail, with a focus on maintaining a clean and organized store environment.
- Flexibility to work a variety of shifts, including weekends and holidays.
