Director of External Engagement

4 days ago


Cardiff, Cardiff, United Kingdom National Grid plc Full time

National Grid plc is a leading energy company that keeps people connected and society moving.

Job Overview

This role coordinates strategic planning, business performance, governance, and stakeholder engagement for National Grid's Distribution System Operator (DSO).

The DSO is responsible for system and network planning, operation, and flexibility market development across NGED's license areas, serving 8 million homes and businesses in a quarter of the UK.

The successful candidate will establish and maintain positive relationships with key stakeholders to gather insights for the future regulatory proposition of the DSO.

This insight will inform the DSO strategy and guide future products, services, and network investments in collaboration with the NGED Executive team.

Key Responsibilities
  • Accountable for delivery of the DSO incentive annual report and assessment, and the annual DSO stakeholder survey, working alongside DSO SMEs to achieve incentive outperformance.
  • Develop and implement internal and external business reporting methods to provide transparency on DSO performance which align to NGED and Group level reporting standards.
  • Oversee the effective integration and operation of the independent DSO Panel, ensuring the voice of the Panel is heard and actioned to improve business performance.
  • Accountable for setting the direction and implementation of DSO policy frameworks so actual or perceived conflicts of interest are managed effectively between DSO and DNO teams.
  • Define the strategic direction of DSO stakeholder engagement and how it evolves to become a thought leader in the delivery of local net zero.
  • Develop and execute comprehensive stakeholder engagement strategies that provide insight for the DSO to build a long-term view of how and where to invest - ensuring the DSO develops smart and coordinated investment decisions to meet future demand.
  • Collaborate with NGED stakeholder and communication teams to achieve alignment in messaging, creating a clear and consistent narrative for DSO.


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