Head of Customer Engagement

2 weeks ago


Cardiff, Cardiff, United Kingdom Monzo Full time
Key Responsibilities
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This Product Director role involves leading a team of product managers to develop a strategy that drives customer engagement and retention. You will work closely with engineering, design, data, and marketing teams to build the platform, capabilities, and app structure needed to optimize customer experience.

The ideal candidate will have a proven track record of leading high-performing teams and shipping successful products at fast-growing companies. Data-driven decision-making is essential; you should have experience working with machine learning experts or data scientists to define key metrics, run experiments, and drive business results.

A strong desire to challenge the status quo and create innovative solutions is necessary. You should be passionate about building value for customers and not just focusing on business outcomes. Effective collaboration with diverse teams, including engineering, design, data, user research, marketing, legal, and compliance, is vital.

  • We offer a competitive salary of £120,000 - £160,000 depending on experience, plus stock options and benefits.
  • We can assist with relocation and sponsorship of visas.
  • The position can be based in our London office or remotely within the UK.
  • We offer flexible working hours and a £1,000 learning budget.


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