EAP Counselling Specialist

5 days ago


Manchester, United Kingdom The Portfolio Group Full time
About the Opportunity

We are seeking a skilled and empathetic counsellor to join our team as an EAP Wellbeing Counsellor.

In this rewarding role, you will provide supportive and non-judgmental telephone counselling services to individuals across Manchester or Hinckley, helping them navigate life's challenges and achieve positive outcomes.

Job Description

As an EAP Wellbeing Counsellor, your key responsibilities will include providing telephone counselling services to individuals, working with a variety of presenting issues, including those who are distressed or at risk. You will also be responsible for embracing a 'Solution Focused Philosophy' to help service users achieve outcomes in the shortest time possible, taking accurate information and recording on the company's database, identifying and managing risk in accordance with Health Assured's 'Risk Guidance Policy', acting as online CBT mentor, undertaking training provided by Health Assured and utilizing appropriate skills within calls, working to and exceeding individual and team goals as per the quality framework, and managing personal inbox and ensuring zero inbox policy.

What We Offer

The successful candidate can expect a salary of £32k - £36k DOE, plus an additional £3K overnight allowance (dependent on shifts worked), as well as a range of fantastic benefits, including 25 days' holiday, cash plan, private medical insurance after 5 years' service, and profit share scheme.

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