EAP Counselling Specialist

2 weeks ago


Manchester Greater Manchester, United Kingdom CV-Library Full time
The Portfolio Group is seeking a skilled Counsellor to join its team as an EAP Counsellor. As a key member of the team, the successful candidate will be responsible for providing high-quality telephone counselling services to clients in need. With a focus on delivering exceptional customer service, this role requires a Counsellor who can work effectively in a fast-paced environment, managing multiple calls simultaneously while maintaining a calm and professional demeanor.

About the Team:

The Portfolio Group is a trusted health and wellbeing network that has been making a positive difference in over 15 million lives. Our company offers the most comprehensive employee assistance programme on the market, providing 24/7 caring and compassionate support services to employers from organisations of all sizes. By joining our team, you will be part of a dynamic and supportive environment that prioritises staff development and career progression.

Key Responsibilities:
  • Providing immediate emotional support and guidance to callers on the 24/7 helpline
  • Completing clinical assessments and signposting appropriately
  • Structuring telephone/video counselling sessions with clients

Requirements:

The ideal candidate will possess a minimum diploma level 4 in Counselling, 12 months post qualification experience, and registration with the BACP or equivalent. They will also have relevant telephone experience, a high level of computer literacy, and excellent communication and customer service skills. Additionally, they should be able to work effectively in a target-driven environment and demonstrate a commitment to ongoing professional development.

What We Offer:

This role comes with a competitive salary package, including up to £70 per month for supervision, BACP (or equivalent) membership and accreditation paid for, and monthly incentives such as weekends away. You will also receive 25 days' holiday, plus bank holidays, contractual sick pay, and access to Employee Assistance Programme, free breakfast every Monday, and social sessions on the last Friday of the month with free food and drink.

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