Service Operations Manager
4 days ago
A Service Operations Officer is required to join the UK Operations Centre, providing technical support to a global customer base using Rolls-Royce engines. This role involves case triage and management, with accountability for external stakeholder communication and data integrity across all software tools.
Key Responsibilities:
- Provide initial triage of customer requests and case management in conjunction with the Service Delivery team
- Ensure appropriate reporting and metrics are delivered, supporting continuous improvement initiatives and backlog recovery
- Communicate effectively with customers on case acceptance and closeout, adhering to Export Control and Government Security standards
- Collaborate with the operations officer team to resolve customer issues across all in-service Rolls-Royce gas turbine programmes
Requirements:
- Previous knowledge or experience of aerospace gas turbine products is desirable
- Ability to read and understand high-level technical issues, engineering queries, and/or technical discussions
- Strong customer and conflict management capabilities, with good IT skills including MS Office, Outlook, and case management software
Benefits:
- Competitive salary: £55,000 - £65,000 per annum (dependent on experience)
- Opportunity to work with a world-leading organisation in the aerospace industry
- Comprehensive training and development programme
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Operational Wellbeing Manager
6 days ago
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Operative for Cleanliness and Sanitation
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Self-Employed Delivery Operator
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Sales and Operations Lead
3 days ago
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De-Fleet Process Manager
4 weeks ago
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Customer Service Representative
4 weeks ago
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Commercial Operations Product Lead
4 weeks ago
Bristol, Bristol, United Kingdom Motability Operations Ltd Full timeAbout the RoleWe are seeking an experienced Commercial Operations Product Lead to join our team at Motability Operations Ltd. As a key member of our Commercial Operations team, you will be responsible for managing the De-Fleet End of Contract Processes product.Your primary objective will be to develop and maintain a product strategy that ensures the core...
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Senior Operations Leader
5 days ago
Bristol, Bristol, United Kingdom Service Care Solutions Full timeService Care Solutions, a leading provider of property operations solutions, is seeking an experienced Senior Operations Leader to join their team in Bristol.Job Overview:This full-time, permanent role offers a competitive salary of £90,000 per year and hybrid working arrangements. As a key member of the Property Operations Team, you will be responsible for...
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Omni-Channel Service Delivery Manager
6 days ago
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Property Operations Director
6 days ago
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Customer Support Specialist
4 weeks ago
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Motability Operations Team Member
1 week ago
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Director of Property Services
6 days ago
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Operational Excellence Specialist
4 weeks ago
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Product Manager Director
4 weeks ago
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IT Operations Engineer
4 days ago
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Customer Service Excellence Coordinator
4 weeks ago
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Service Centre Operations Manager
3 weeks ago
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Operational Services Manager
6 days ago
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Strategic Fleet Product Manager
4 weeks ago
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