Service Operations Manager

4 days ago


Bristol, Bristol, United Kingdom Rolls-Royce plc Full time
Job Summary:
A Service Operations Officer is required to join the UK Operations Centre, providing technical support to a global customer base using Rolls-Royce engines. This role involves case triage and management, with accountability for external stakeholder communication and data integrity across all software tools.

Key Responsibilities:
- Provide initial triage of customer requests and case management in conjunction with the Service Delivery team
- Ensure appropriate reporting and metrics are delivered, supporting continuous improvement initiatives and backlog recovery
- Communicate effectively with customers on case acceptance and closeout, adhering to Export Control and Government Security standards
- Collaborate with the operations officer team to resolve customer issues across all in-service Rolls-Royce gas turbine programmes

Requirements:
- Previous knowledge or experience of aerospace gas turbine products is desirable
- Ability to read and understand high-level technical issues, engineering queries, and/or technical discussions
- Strong customer and conflict management capabilities, with good IT skills including MS Office, Outlook, and case management software

Benefits:
- Competitive salary: £55,000 - £65,000 per annum (dependent on experience)
- Opportunity to work with a world-leading organisation in the aerospace industry
- Comprehensive training and development programme


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