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We are seeking a highly skilled and customer-focused Customer Care Advisor to join our team in Nottingham. As a key contact for our online consumers, you will be responsible for delivering exceptional service and support via email, telephone, and online chat.
Key Responsibilities- Communicate with customers to provide outstanding service and resolve queries in a timely and professional manner.
- Build rapport with customers to understand their needs and preferences, and provide personalized support to exceed their expectations.
- Discuss new products and services with customers, and manage multiple tasks to promptly resolve their queries.
- Identify opportunities to improve processes and contribute to the growth of our eCommerce team.
- Collaborate with marketing, retail, and other teams to enhance customer service and satisfaction.
- Fluent in Dutch and English, with excellent verbal and written communication skills.
- Customer-focused and able to work in a fast-paced environment with varying deadlines.
- Flexible and able to adapt to changing business needs.
- Able to work to customer service metrics and KPIs within a service-driven environment.
- A supportive and inclusive work environment where respect and integrity guide our actions.
- A comprehensive benefits package that promotes mental, physical, and financial well-being.
- Opportunities for growth and development within a global apparel company.
- 50% employee discount on VF brands.
- Subsidized canteen and break-out areas.
- Health Shield membership and access to wellbeing initiatives.
- Employee Assistance Program.
- 25 days holiday (plus bank holidays) rising to 29 with length of service.
- 12% contributory smart pension scheme.
- Cycle to work scheme.
- Free secure onsite parking and discounts with local public transport.
