Product Support Specialist

3 weeks ago

Greater Liverpool, United Kingdom Clarke Energy Full time
{"title": "Product Support Specialist", "content": "About the Role

Clarke Energy is seeking a skilled Product Support Specialist to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.

As a Product Support Specialist at Clarke Energy, you will provide technical expertise and support to our Service Department. You will be responsible for attending customer sites, diagnosing product issues, conducting root cause analysis, and delivering clear, detailed engineering reports.

Key Responsibilities
  • Technical Expertise: Diagnose, analyse, and resolve product issues across customer sites, with a focus on the developing MWM portfolio.
  • Root Cause Analysis: Conduct in-depth investigations, gathering data and performing root cause analysis to ensure robust solutions.
  • Proactive Maintenance: Recommend and implement best practices for maintaining peak product performance.
  • Reporting: Deliver clear and concise technical reports, documenting findings and offering actionable recommendations.
  • Collaboration: Work closely with our Service Department, using knowledge and skills for best practice on a developing department.
  • Global Reach: Travel to sites across the UK and occasionally overseas, providing on-the-ground support when needed.
Requirements
  • Engineering qualification/Apprenticeship.
  • 5+ years of field service or commissioning experience with MWM products.
  • Strong technical analysis and root cause analysis expertise.
  • Advanced Excel, Power BI, and Microsoft Office skills.
  • Clean UK driving license (category B).
  • Excellent communication skills, both verbal and written.
What We Offer
  • Competitive salary.
  • Vehicle (pickup).
  • 25 days holidays (Enhanced holiday entitlement based on length of service).
  • Holiday buy and sell scheme.
  • Company pension scheme.
  • Health care cash plan.
  • Life Assurance.
  • Employee Assistance programme.
  • Hybrid working.
  • Reward and Recognition scheme.
  • Development and investment in our employees through ongoing training and continual improvement.

Clarke Energy is a growing and exciting company that truly believes its people are at the heart of its success. With opportunities spanning 27 different locations across the world, the possibilities are endless.

People truly are our power, and we foster a positive working environment in which everyone is encouraged to thrive. As we continue to grow, so do our opportunities. We are always looking to add to our teams and continue to build our Clarke Energy family.

", "lang_code": "en-US"}

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