Product Support Specialist
3 weeks ago
About Clarke Energy:
Clarke Energy is a leading specialist in the engineering, installation, and maintenance of sustainable energy solutions for both front and behind-meter applications.
We are committed to supporting the global net-zero transition and are renowned for our high-quality schemes.
Our culture is founded on integrity and high ethical standards, and we offer unparalleled expertise and support as the largest authorised distributor and service provider for INNIO's hydrogen-ready reciprocating engines across 29 territories.
Our Comprehensive Solutions:
We provide in-house design engineering, EPC (Engineering, Procurement, and Construction) project management, and market-leading 24/7 after-sales support, ensuring the reliability and efficiency of our projects.
About the Role:
We are seeking a skilled Product Support Specialist to join our Service Department.
This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.
Key Responsibilities:
- Provide technical expertise and support to our Service Department.
- Attend customer sites, diagnose product issues, conduct root cause analysis, and deliver clear, detailed engineering reports.
- Recommend and implement best practices for maintaining peak product performance.
- Collaborate with our Service Department to ensure best practice on a developing department.
- Travel to sites across the UK and occasionally overseas, providing on-the-ground support when needed.
Requirements:
- Engineering qualification or apprenticeship.
- 5+ years of field service or commissioning experience with MWM products.
- Strong technical analysis and root cause analysis expertise.
- Advanced Excel, Power BI, and Microsoft Office skills.
- Clean UK driving license (category B).
- Excellent communication skills, both verbal and written.
Desirable:
- BEng (Hons) degree or equivalent.
- Experience in technical support roles, report writing, and problem-solving.
- Customer relationship management experience.
Personal Attributes:
- Strong relationship-building skills with a solution-focused mindset.
- Highly organised with excellent attention to detail.
- Ability to meet deadlines and work under pressure.
- Willingness to travel on short notice.
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Greater Liverpool, United Kingdom Clarke Energy Full time{"title": "Product Support Specialist", "content": "About the RoleClarke Energy is seeking a skilled Product Support Specialist to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.As a Product Support Specialist at Clarke...
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Greater Liverpool, United Kingdom Clarke Energy Full time{"title": "Product Support Specialist", "content": "About the RoleClarke Energy is seeking a skilled Product Support Specialist to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.As a Product Support Specialist at Clarke...
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