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Product Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Clarke Energy Full time
About the Role

Clarke Energy is seeking a skilled Product Support Specialist to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.

Key Responsibilities
  • Provide technical expertise and support to our Service Department.
  • Attend customer sites, diagnose product issues, conduct root cause analysis, and deliver clear, detailed engineering reports.
  • Recommend and implement best practices for maintaining peak product performance.
  • Collaborate with our Service Department to ensure seamless support and service delivery.
  • Travel to sites across the UK and occasionally overseas to provide on-the-ground support.
Requirements
  • Engineering qualification or apprenticeship.
  • 5+ years of field service or commissioning experience with MWM products.
  • Strong technical analysis and root cause analysis expertise.
  • Advanced Excel, Power BI, and Microsoft Office skills.
  • Clean UK driving license (category B).
  • Excellent communication skills, both verbal and written.
What We Offer
  • Competitive salary.
  • Vehicle (pickup).
  • 25 days holidays (Enhanced holiday entitlement based on length of service).
  • Holiday buy and sell scheme.
  • Company pension scheme.
  • Health care cash plan.
  • Life Assurance.
  • Employee Assistance programme.
  • Hybrid working.
  • Reward and Recognition scheme.
  • Development and investment in our employees through ongoing training and continual improvement.