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Technical Support Specialist

1 month ago


Macclesfield, United Kingdom Taylor Higson Full time
Job Title: Office Based Support Technician

We are seeking a skilled and experienced Office Based Support Technician to join our team at Taylor Higson. As a key member of our technical support team, you will be responsible for providing technical assistance to clients via telephone and online, troubleshooting electrical, mechanical, and print-related issues, and scheduling field service engineers to attend site visits when required.

The Role:
  • Providing remote-based technical assistance to end-users of a variety of machinery, including printing presses and finishing equipment, including warranty claims
  • Working with the service team to plan and schedule machinery installs, commissioning of new machinery, or organizing on-site equipment repairs
  • Ordering parts and organizing delivery of these
  • Documenting all aspects of every process using the company's client management systems
  • Occasional travel to site to assist in technical troubleshooting
The Person:
  • Technically competent with troubleshooting skills for both mechanical and electrical issues
  • Can read and understand electrical schematics, pneumatic diagrams, and mechanical drawings
  • Computer literate (confident user of Office, Outlook, Excel, and CRM systems)
  • Excellent client management/customer service skills
  • Great attention to detail
  • Electrically or mechanically qualified, or has hands-on experience equivalent within a similar role
  • Full UK driving license with willingness to travel on occasion to client sites to assist with troubleshooting
Salary & Benefits:

Based on experience, you will receive a competitive salary of up to £41,000, plus pension, holiday allowance, on-site parking, and much more. The company is a global business and often promotes from within, so if you're looking to join a business where hard work and eagerness for growth and progression are recognized, this could be a great opportunity.