Technical Support Specialist

7 months ago


Macclesfield, United Kingdom Axon-IT Full time

**About us**

We are professional, agile, and our goal is to is to simplify everyday life.

Based in the North West of England our work environment includes:

- Hybrid Working
- Being provided with all the equipment you need to work from home
- Regular get togethers to promote great team work

**Requirements**
- Proven experience in IT support around **Microsoft/Office 365 and Microsoft Azure**
- Proven experience in IT support around **Windows 10/11 and MacOS**
- Strong knowledge of desktop support principles and practices
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Knowledge with computer networking concepts and troubleshooting techniques
- Knowledge of computer hardware components and troubleshooting techniques
- Proficiency in using ticketing systems to track support activities
- Desirable to have knowledge and experience in supporting VoIP platforms
- Desirable to have attained Microsoft or industry recognised technical certifications

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Duties**
- Provide technical support and assistance to end-users regarding Microsoft 365, and Azure.
- Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11, Mac OSes, hardware, and network-related issues.
- Troubleshoot and resolve technical problems in a timely manner
- Install, configure, and maintain computer systems and software
- Respond to help desk tickets and provide remote support to users
- Document and track all support activities in the ticketing system.
- Collaborate with other IT team members to resolve complex technical issues

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Macclesfield



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