Senior Customer Experience Manager

4 days ago


Sheffield, Sheffield, United Kingdom Solus Accident Repair Centres Full time

Solus Accident Repair Centres is a rapidly growing business, committed to providing exceptional customer service. We are seeking an experienced Senior Customer Experience Manager to join our team.

About the Role

This role involves leading our Customer Service department, promoting Solus & Aviva values, principles, and goals. The successful candidate will work together with the team to create a supportive and collaborative environment, focusing on the customer and what matters to them.

The ideal candidate should have a strong customer-focused background, proven leadership skills, coaching skills, financial acumen, and knowledge of insurance principles desirable.

What We Offer
  • Estimated salary: £60,000 - £80,000 per annum (dependent on experience)
  • Opportunities for professional development and growth
  • Excellent benefits and rewards packages
  • Competitive employer-matched pension contributions
  • Discounts on Aviva products and services
  • Savings and benefits schemes
  • Discounts and schemes for electric vehicle purchase for all employees
  • Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen


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