Sheffield Customer Experience Manager

4 days ago


Sheffield, Sheffield, United Kingdom Vivedia Full time
Your Career at Vivedia
Vivedia, a pioneering audio-visual tech business, is seeking a skilled Sheffield Customer Experience Manager to join its team. As a key member of our Customer Service team, you will be responsible for managing daily inbound and outbound calls, providing exceptional customer service, and building strong relationships with customers.

This is an excellent opportunity to develop your skills in a dynamic environment, work with a talented team, and contribute to the company's growth. A proactive approach to customer relationships and excellent communication skills are essential for success in this role.

Key Responsibilities
- Manage daily inbound and outbound calls to customers
- Provide exceptional customer service and improve customers' product and service knowledge
- Build strong relationships with customers

Salary and Benefits
The successful candidate can expect a basic salary of £24,940 (pro rata) per annum, 25 days annual leave, plus bank holidays, and an annual bonus based on company performance. Additionally, you will enjoy regular team socials, free food and drink in the office, and a relaxed working environment with significant autonomy.

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