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Customer Experience Lead

1 month ago

Sheffield, Sheffield, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time
Job Description

As our Technical Support Manager, you'll lead and inspire a worldwide technical support team to ensure outstanding customer service. You'll manage everything from handling support tickets and resolving incidents to enhancing processes and developing the team's capabilities.

  • Formulate and implement a global support strategy that aligns with the business goals.
  • Ensure a consistent and high-quality support experience is maintained across all regions.
  • Cultivate and lead a culture centered around customer obsession and excellence within the global technical support team.