Golf Membership

4 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Burhill Golf & Leisure Full time
Golf Membership & Events Coordinator

We are seeking a highly motivated and experienced Golf Membership & Events Coordinator to join our Sales team at Burhill Golf & Leisure. As a Golf Membership & Events Coordinator, you will be responsible for acquiring sales as a result of dealing with both incoming prospects and prospects generated from networking and lead generation. You will also be responsible for maximising the revenue potential from fully identifying needs and upselling effectively. Additionally, you will maintain the Club's online presence via social media and other associated sites.

Key Responsibilities:
  • Achieving monthly and annual functions, group golf and membership sales targets.
  • To support with delivery of events ensuring that High Standards of Customer service are delivered encouraging repeat bookings and Centre reputation
  • Enhancing the club's social media and online presence.
  • Networking and connecting with local people and businesses to build relationships and secure meeting/function revenue.
  • Administration tasks relating to sales and tasks in accordance with sales audits.

Daily Tasks Include:
  1. Handling telephone enquiries following the company standard by fulfilling the criteria set out on the Telephone Enquiry Assessment Forms.
  2. Touring prospective members around the course/club following the company standard by fulfilling the criteria set out on the Tour Assessment Forms.
  3. Responding to Web Enquiries in a timely manner by telephone where possible.
  4. Processing prospect information accurately onto the prospect system and following up all enquiries by setting actions on the prospect system accordingly.
  5. Processing new memberships, events, and group golf bookings onto the system accurately and correctly.
  6. Planning and delivering effective lead generation/networking to produce desired results.

Our Values:
We expect all our staff to strive to:
  • Maintain open and honest communication with our customers, both internal and external, at all times.
  • Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
  • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
  • Support each other in everything we do, recognised and develop each individual's potential.
  • Take complete ownership of their own actions and have pride in what they do.
  • Deliver to our customer's consistent high levels of service, quality and value in everything we do.
  • Look for alternatives to what we do seeking out and exploiting natural resources.

Additional Information:
This Job Description has been prepared as a working document to identify the main areas of responsibility. It is not intended to be a definitive statement of duties nor specifically exclude any tasks which may reasonably be required to be undertaken.

What you can expect from us:
Use of facilities
Free Golf, mini golf and use of the driving range at any of our clubs. Guest Rate available for family to use the golf course and driving range if accompanied by staff member. Free room-hire at any of our sites when purchasing food and beverages from the site.
Retail
Staff discount on retail purchases in any of our Golf Retail Shops: Trade price + 10% + VAT. The Perks – access to a savings portal for travel, fashion, entertainment, insurance, technology, food & drink
Food and Drink Complimentary meal on shifts of more than 6 hours. Tea, coffee and squash on duty. 30% discount on food and beverages at any of our sites for you and up to 10 guests if you are present.
Family Friendly
Enhanced Maternity Benefit after 2 years' service. Enhanced Paternity Pay.
Health
Ride to Work Scheme. Dental scheme available at a beneficial rate with a choice of cover. Contribution toward eye test and new glasses every 2 years. Employee Assistance Programme (EAP) to support your wellbeing.
Training and Development
Personal Development Plan and support. Apprenticeship training. The BGL Academy with hundreds of courses and videos that you can access for your professional and personal development.
Recognition and Reward
Employee of the quarter prize. Employee of the year prize. Long service awards. Extended holiday entitlement for long service. All of this at a beautiful work location with free car parking

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