Customer Service and Sales Lead

5 days ago


London, Greater London, United Kingdom Austin Fraser Full time

About the Position

We are seeking a Customer Service and Sales Lead to join our team at Austin Fraser. The successful candidate will be responsible for managing a team of Sales Office Administrators who process customer orders and handle customer queries.

The ideal candidate will have experience in a similar role within a fast-paced environment and possess excellent leadership skills. You will lead a team of administrators who act as the primary point of contact for telephone and email sales orders and queries, and process orders.

Key Responsibilities:

  • Lead a team of Sales Office Administrators to achieve sales targets and provide exceptional customer service.
  • Coordinate and support sales development operations, including tracking reports for sales and reporting monthly sales figures.
  • Deal with customers' queries, enquiries, requests, and complaints in a professional and timely manner.
  • Mentor and develop the Sales Office Administrators to drive continuous improvement.
  • Monitor team wellbeing, absences, attendance, and performance issues, acting promptly in line with policy.

Compensation and Career Growth

Austin Fraser offers a competitive salary of £55,000 - £80,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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